Responsible Gaming

Play Smart, Stay Safe, Have Fun

Important: Lottery games should be entertaining. If gambling is no longer fun or causing problems, we're here to help. Call 1-800-461-0140 for free, confidential support.

Our Commitment to Responsible Gaming

At Watch Lotto Stats, we believe that lottery participation should be a form of entertainment, not a source of stress or financial hardship. We are committed to promoting responsible gaming practices and providing tools to help you stay in control.

We operate in full compliance with Canadian responsible gaming standards and work closely with organizations dedicated to preventing problem gambling.

Understanding Responsible Gaming

What is Responsible Gaming?

Responsible gaming means:

  • Playing for entertainment, not to make money
  • Setting limits and sticking to them
  • Only using money you can afford to lose
  • Never chasing losses
  • Understanding that lottery games are games of chance
  • Balancing gaming with other activities and responsibilities

Know the Facts

  • Odds are against winning: Lottery games have very low probabilities of winning large prizes
  • Each draw is independent: Past results don't influence future draws
  • The house always wins: Lottery corporations are designed to generate revenue
  • There's no "system": No strategy can improve your odds beyond buying more tickets
  • It's entertainment: Treat lottery spending as an entertainment expense, not an investment

Tools to Help You Play Responsibly

1. Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your account. Once set, limits cannot be increased immediately (requires a 24-48 hour waiting period).

To set deposit limits, log in and visit Account Settings → Responsible Gaming → Set Limits

2. Spending Limits

Restrict how much you can spend on lottery tickets per day, week, or month, regardless of account balance.

3. Time Reminders

Receive periodic notifications about how long you've been playing and how much you've spent during your session.

4. Self-Exclusion

Temporarily or permanently exclude yourself from using our Service:

  • 24-hour cool-off: Immediate temporary break
  • 1-month break: Extended time away from the platform
  • 3, 6, or 12-month exclusion: Longer-term self-exclusion
  • Permanent self-exclusion: Close your account indefinitely

During self-exclusion, you cannot access your account, make purchases, or receive marketing communications.

To request self-exclusion, contact support at [email protected] or call 1-866-782-8701

5. Reality Checks

Opt-in to receive regular reminders about:

  • Amount spent today/this week/this month
  • Time spent on the platform
  • Your current account balance

6. Transaction History

Review detailed records of all your purchases, deposits, withdrawals, and winnings. Download monthly statements to track your activity.

Recognizing Problem Gambling

Problem gambling can affect anyone. Here are warning signs to watch for:

Financial Signs:

  • Spending more than you can afford
  • Borrowing money to gamble
  • Selling possessions to fund gambling
  • Hiding spending from family/friends
  • Neglecting bills or financial obligations

Behavioral Signs:

  • Preoccupation with gambling
  • Difficulty controlling or stopping gambling
  • Chasing losses
  • Lying about gambling activities
  • Gambling to escape problems or feelings

Emotional Signs:

  • Feeling guilty or ashamed about gambling
  • Mood swings related to wins/losses
  • Restlessness or irritability when not gambling
  • Using gambling as primary source of excitement

Social Signs:

  • Neglecting relationships
  • Missing work or school
  • Isolation from friends and family
  • Conflicts with loved ones about gambling
If you recognize these signs in yourself or someone you know, please seek help. Early intervention is key.

Tips for Responsible Play

Set a Budget

Decide in advance how much you can afford to spend, and stick to it. Never use money intended for bills or necessities.

Set Time Limits

Limit how much time you spend on lottery activities. Balance gaming with other hobbies and responsibilities.

Never Chase Losses

Accept losses as the cost of entertainment. Trying to win back losses often leads to bigger problems.

Take Regular Breaks

Step away from gaming periodically. Use break time to assess your spending and feelings.

Don't Play When Upset

Avoid gambling when you're stressed, depressed, or under the influence of alcohol or drugs.

Keep It in Perspective

Remember that lottery is entertainment, not a way to solve financial problems or make money.

Get Help and Support

If you or someone you know is struggling with problem gambling, free and confidential help is available:

Canadian Resources

Responsible Gambling Council

Phone: 1-800-461-0140 (24/7)

Website: www.responsiblegambling.org

National problem gambling helpline and resources

Gambling Help Services

Phone: 1-866-531-2600

Website: aidejeu.ca/en

Quebec-based support and counseling services

ConnexOntario

Phone: 1-866-531-2600

Website: www.connexontario.ca

Ontario mental health and addiction services

Gamblers Anonymous

Website: www.gamblersanonymous.org

Peer support group for problem gamblers (find local meetings)

Provincial Resources

  • British Columbia: Problem Gambling Help Line - 1-888-795-6111
  • Alberta: Alberta Health Services Addiction Helpline - 1-866-332-2322
  • Saskatchewan: Saskatchewan Health Line - 811
  • Manitoba: Addictions Foundation of Manitoba - 1-855-662-6605
  • Nova Scotia: Mental Health Mobile Crisis - 1-888-429-8167
  • New Brunswick: Chimo Helpline - 1-800-667-5005

Support for Family and Friends

Problem gambling affects not just the individual, but also their loved ones. If someone you care about is struggling:

  • Educate yourself about problem gambling
  • Approach the conversation with compassion, not judgment
  • Encourage them to seek professional help
  • Consider attending counseling yourself (Gam-Anon for families)
  • Set healthy boundaries around money and trust
  • Take care of your own mental health

Resources for families:

  • Gam-Anon: www.gam-anon.org (support for families)
  • Family counseling: Contact the resources listed above for family-specific support

Our Role in Responsible Gaming

Watch Lotto Stats is committed to:

  • Age Verification: Strict enforcement of 19+ age requirement
  • Education: Providing clear information about odds, risks, and responsible play
  • Tools: Offering robust self-management and self-exclusion features
  • Training: Ensuring our staff can recognize and respond to problem gambling signs
  • Partnerships: Collaborating with responsible gambling organizations
  • Advertising: Marketing responsibly without targeting vulnerable populations
  • Intervention: Reaching out to players showing concerning patterns
  • Research: Supporting problem gambling research and prevention initiatives

Contact Our Responsible Gaming Team

For questions about responsible gaming tools or to request support:

Email: [email protected]
Phone: +1 (416) 555-8800
Toll-Free: 1-866-782-8701
Mailing Address:
Watch Lotto Stats Corp.
Responsible Gaming Department
600 De Maisonneuve Blvd West, Suite 2100
Montreal, QC H3A 3J2

All communications are treated with strict confidentiality.